Legal
Terms and Conditions
Last updated: 16 September 2026. These terms state who pays what. They bind customers who buy on Verandah and businesses that list. A live release still needs counsel’s sign-off; the money rules below are the ones we operate to.
1. Who we are
Verandah is a store and a network. Customers buy goods here. Businesses list a café, shopfront, or online store once. Partner platforms (Appreci is the first door) can present the same catalogue. Verandah is not a gifting platform.
Appreci Hampers is a listed store on Verandah and a partner door. It is not the merchant of record for other shops. Payouts are settled by Appreci Payments.
There is no joining fee and no monthly fee to list.
2. Customer terms — platform fee
You, the customer, pay a platform fee. It is shown on checkout, on the ticket, and on the receipt as “Platform fee”. It is not a bank fee, card fee, or scheme fee. Verandah keeps the platform fee.
Your bill is only:
- Goods — the shelf price.
- Host shipping — if the goods are sent, at the host store’s published rate, dollar for dollar. We do not discount freight and we do not eat freight.
- Platform fee — Verandah’s charge for using this platform. On Launch this is 7% of the goods plus a small fixed amount baked into that line. It is one line. Nothing else is added for processing.
You do not pay a marketing fee. Marketing fees are charged to the shop, not to you, and only when that shop has reached a volume tier.
By placing an order you agree to these Customer terms, including the platform fee as displayed before you confirm.
3. Merchant terms — marketing fee
You, the shop, may be charged a marketing fee. It is not taken from the customer’s platform fee line. It is a percentage of goods (not shipping) once this shop’s monthly goods sales clear a published target. Launch is 0%.
On Launch:
- Marketing fee is 0%.
- You receive 100% of the shelf price of goods, plus host shipping you are owed on store orders.
- The customer’s platform fee is Verandah’s. It does not come out of your payout.
When this shop’s goods sales in a calendar month reach a volume tier, a marketing fee starts on goods sold after that threshold applies (see the schedule). The customer’s platform fee percentage steps down at the same time. We do not charge a marketing fee until that shop has seen volume.
By listing you agree to these Merchant terms and the fee schedule. Cafés and bricks-and-mortar list only if they use Square, for now. Online stores must give us the host shipping rates they charge today.
4. Fee schedule
Published rates. Goods means the shelf price. Shipping is never used to calculate platform fee or marketing fee.
| Tier | This shop’s goods / month | Marketing fee (shop) | Platform fee (customer) |
|---|---|---|---|
| Launch | $0 – $14,999 | 0% | 7% of goods, shown as one “Platform fee” line (includes Verandah’s recovery of processing cost — never labelled as a bank or card fee) |
| Proven | $15,000 – $39,999 | 2% of goods | 6% of goods, as “Platform fee” |
| Scale | $40,000+ | 3.5% of goods | 5% of goods, as “Platform fee” |
Who is paid:
- Shop payout = goods − marketing fee + host shipping (if any).
- Verandah retains the platform fee and the marketing fee, and meets processor and payout costs from that.
- Host shipping is pass-through. Verandah does not mark it up or down.
We may change this schedule with notice to listed shops. The rate that applies is the rate shown at checkout (customer) and on the desk (shop) at the time of the order.
5. Click and collect
Cafés and street shops, Square only for now. You buy ahead, collect in store, and pay on that shop’s Square Terminal. The Terminal total already includes the platform fee. The shop is not left to absorb processing — that cost sits inside the platform fee, which the customer pays.
Partners such as Appreci may send a click-and-collect order into the same shop. They do not hold the shop’s Square keys. The same ticket, the same platform fee, the same marketing-fee rules.
6. The store
Shop checkout is a standard checkout. Verandah buys on your behalf from the maker. It is not click and collect and it does not use a Square Terminal. The bill is goods + host shipping + platform fee.
Appreci Hampers is already a listed catalogue on this store.
7. Proof of purchase
The purchaser may present any one of: the transaction in the Verandah application, a printed receipt, or the email receipt. All three carry the same reference. The shop must honour a valid reference for that order.
8. Payouts
Weekly ABA into the Australian account nominated at join. Settled by Appreci Payments. We pay goods minus any marketing fee then due, plus host shipping collected for you. We do not pay you the customer’s platform fee.
9. Privacy
A live service collects: work email, trading name, shop type, place, Square location identifiers, payout last-four, and, for customers, name, email, mobile, and delivery address where needed — to fulfil the order, send the receipt, and pay the shop. Until accounts are on the server, a shop record may also sit in the browser on this device.
We do not keep full account numbers after save. Square holds card data. Verandah never sees the card.
Questions on fees: they are only ever platform fee (customer) or marketing fee (shop). If a screen, receipt, or partner uses other words, these terms prevail.
Settled by Appreci Payments.